Refund policy

You can return an item within 40 days from the delivery date. To qualify:

• We accept returns of both defective and non-defective products.
• We accept returns of items that are new or in like-new condition.
• Items must be in their original condition and packaging where possible.

Follow these simple steps to initiate your return:

1. Reach Out FirstContact us at denverebikeco@gmail.com or +1 (970) 406-1538. If your item is damaged or defective, please include clear photos and a short description of the issue.

2. Wait for InstructionsWe will review your request and send you return instructions. Please do not ship anything back until you have received our approval and return instructions.

3. Return the ItemOnce approved, ship the item using any trackable and insured method. A valid tracking number is required.

Return Method:By mail to our warehouse, or at a drop-off location.

4. Receive Your RefundOnce we receive and inspect your return (within 72 hours), your refund will be processed within7 business daysto your original payment method — no restocking fees, ever.

• After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days.
• You will receive a full refund, including original shipping and handling fees.
• Refunds are issued to the original payment method.
• We never charge restocking fees.